Shocking Service

I have been patient for months but I am now at the point where is enough is enough. I have now experienced enough issues to write a novel. My biggest issue is that after repeated requests i still cannot log into my account to view my usage through the portal, I do not receive OTP's, when I buy data I dont receive the credit on my account and have to call in, prove I purchased it and then get someone to allocated weeks after the fact. and all this after waiting 35 minutes to get hold of anyone. Please dont tell me about your Fabulous Whats App group either, I have had times where someone takes hours to respond to basic requests. Supersonic, the storm is growing and your "Best ISP" accolade last year is seriously questionable.