KV
Kyle V
1 reviews | Active since Nov 2019
13 Sept 2021, 15:15
Shocking pathetic service
It's a pity we have to rate them and give them a star, they definitely don't deserve it Their service is absolutely pathetic, it's day 2 of very little to no internet, and when there is internet I can get faster speeds on Telkom ADSL. Numerous phone calls are being put on hold while they try and get hold of someone in Tier 2 support and I'm still stuck in the same boat. I've put my cancellation notice in and now I'm waiting to see if they contact me about it.
Helpful (0)
Replies (5)0
Replies (5)
Supersonic 's replyOfficial
13 Sept 2021, 15:24Good day Kyle V
Thank you for reaching out to Supersonic, I apologise for the inconvenience caused, please note that i am looking into your query and will provide you with feedback shortly.
Regards
SN
Thank you for reaching out to Supersonic, I apologise for the inconvenience caused, please note that i am looking into your query and will provide you with feedback shortly.
Regards
SN
Supersonic 's reply13 Sept 2021, 15:24
Official
Good day Kyle V
Thank you for reaching out to Supersonic, I apologise for the inconvenience caused, please note that i am looking into your query and will provide you with feedback shortly.
Regards
SN
Thank you for reaching out to Supersonic, I apologise for the inconvenience caused, please note that i am looking into your query and will provide you with feedback shortly.
Regards
SN
KV
Kyle V's updateReviewer Update
14 Sept 2021, 09:26Day 3 of little to no internet, seriously stay away from this company, it doesn't look like they know what they are doing.
KV
Kyle V's update14 Sept 2021, 09:26
Reviewer Update
Day 3 of little to no internet, seriously stay away from this company, it doesn't look like they know what they are doing.
KV
Kyle V's updateReviewer Update
14 Sept 2021, 16:48I've phoned in twice today and spoke to 2 different people and both said they will escalate it and provide feedback will I'm still waiting. I've been emailing Sylvester at supersonic and still nothing.
KV
Kyle V's update14 Sept 2021, 16:48
Reviewer Update
I've phoned in twice today and spoke to 2 different people and both said they will escalate it and provide feedback will I'm still waiting. I've been emailing Sylvester at supersonic and still nothing.
KV
Kyle V's updateReviewer Update
15 Sept 2021, 07:49Day 4 of ****py internet. still no light at the end of the tunnel. Sylvester N you still work at Supersonic? Still awaiting feedback buddy
KV
Kyle V's update15 Sept 2021, 07:49
Reviewer Update
Day 4 of ****py internet. still no light at the end of the tunnel. Sylvester N you still work at Supersonic? Still awaiting feedback buddy
KV
Kyle V's updateReviewer Update
15 Sept 2021, 07:50took to social media and one thing I have to give supersonic is their consistency of terrible unhelpful support across each platform.
KV
Kyle V's update15 Sept 2021, 07:50
Reviewer Update
took to social media and one thing I have to give supersonic is their consistency of terrible unhelpful support across each platform.