Shocking Pathetic Customer Service

This is the most shocking and inefficient company to deal with . We moved residence and required Technical support to have our MTN Fibra reconnected . All the numbers for assistance via the Call Centre is left unanswered holding for about 20 minutes at a time. Tried Calling all numbers however just virtually impossible to get hold of anyone. I need this access to Fibre as I work remotely and this has hugely impacted my work. What kind of company is this when you cannot get hold of anyone .