Shocking Incompetence Year After Year

If I could give a 0 out of 5 stars, I would!

I am absolutely appalled by yet another year of incompetence from Supersonic. Every single year since signing up, there has been an issue with my account—despite my record as a reliable, paying customer. Supersonic's inability to maintain accurate payment records is not just unacceptable, it’s disgraceful.

Blaming a “technical error during migration” is just another excuse in a long list of administrative failures. It is not my job to suffer the consequences of their mismanagement or to repeatedly prove that I have paid for a service I rightfully received.

I owe you nothing beyond what I have already paid, and I will not be making any additional payments for an error that is solely theirs.

I am relieved to be leaving Supersonic's service and will make sure to warn others about the consistently shocking level of operation at Supersonic. Do not contact me again unless it is to confirm my account is closed with no outstanding balance.

Given what I’ve read on Hello Peter about Supersonic contacting former customers months after they’ve left, I sincerely hope that opening a ticket and falsely claiming my account is in arrears isn’t a tactic to pin me to your business later down the line. If I hear from you after I’ve left, especially with baseless arrears claims, I will not take it lightly.