Shocking Customer Service!

SHOCKING!!! Never before have I experienced such horrific customer service and an inability to resolve a problem. We have not had a fibre connection for 6 days now as a result of being cut off for non payment when in fact our payments were up to date. Proof of payment has been sent to them multiple times. Both my cell phone number as well as my husband's have been blocked resulting in an inability to follow up on their progress. I have also written to their complaints department without the courtesy of an acknowledgement and/or response. We have been unable to reach a human agent that can actually assist us when all it takes is the click of a button. We were informed in writing last week that our connection has been reinstated when in fact it has not been. We are currently paying for a service that we aren't receiving and yet, we still have to honour a one month notice period before a new service provider is able to help us as the "line needs to be released". This is nothing short of theft and gross incompetence. How they have any customers left is beyond me!! My husband and I both work from home and this has impacted both of our businesses. Don't even consider MTN Supersonic if you are in the market for a service provider.