JS
Jana S
1 reviews | Active since Sept 2014
05 Oct 2020, 20:19
SHOCKING CUSTOMER SERVICE
If there was a “no star” option - I would’ve picked it. Shocking customer service. Been without Fibre since 2 October 2020 without any effort to send out a technician or resolve the issue. We were shifted from Nepic to Supersonic and it’s like a night & day difference - at Nepic our issues were resolved quickly and efficiently. I DO NOT RECOMMEND SUPERSONIC
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Replies (2)
Supersonic 's replyOfficial
05 Oct 2020, 21:38 Good Day Jana,
Our sincere apologies for the inconvenience.
Please note that we're following up on your query and we'll get back to you shortly.
Regards,
Sandra
Our sincere apologies for the inconvenience.
Please note that we're following up on your query and we'll get back to you shortly.
Regards,
Sandra
Supersonic 's reply05 Oct 2020, 21:38
Official
Good Day Jana,
Our sincere apologies for the inconvenience.
Please note that we're following up on your query and we'll get back to you shortly.
Regards,
Sandra
Our sincere apologies for the inconvenience.
Please note that we're following up on your query and we'll get back to you shortly.
Regards,
Sandra
JS
Jana S's updateReviewer Update
06 Oct 2020, 18:06Please do not make promises if you do not intend to follow through. Seriously! Nobody has the decency to contact us to resolve my issue - we have been without fibre since Friday, 2 October 2020 and was told on Sunday that someone needs to come out to check what the problem is BUT the best part is nobody could tell us when someone will be available to come out to help us. So what? You expect paid up businesses to run without the internet in this day and age? Businesses like Supersonic should not exist because they do not care at all. I requested cancellation of your services and do you think anyone has responded to my email? Meanwhile, I'm paid up for October with no fibre service from you guys and paying extra money to keep running my business. I'm not sure how you guys sleep at night. When I cannot deliver a service to my clients and they've already paid me... I need to reimburse them. But I guess the same rules don't apply to everyone?
JS
Jana S's update06 Oct 2020, 18:06
Reviewer Update
Please do not make promises if you do not intend to follow through. Seriously! Nobody has the decency to contact us to resolve my issue - we have been without fibre since Friday, 2 October 2020 and was told on Sunday that someone needs to come out to check what the problem is BUT the best part is nobody could tell us when someone will be available to come out to help us. So what? You expect paid up businesses to run without the internet in this day and age? Businesses like Supersonic should not exist because they do not care at all. I requested cancellation of your services and do you think anyone has responded to my email? Meanwhile, I'm paid up for October with no fibre service from you guys and paying extra money to keep running my business. I'm not sure how you guys sleep at night. When I cannot deliver a service to my clients and they've already paid me... I need to reimburse them. But I guess the same rules don't apply to everyone?