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Tara-lee Addinall

1 reviews | Active since May 2009

13 Aug 2020, 13:09

Shocking customer service

Multiple phone calls made to get a statement only to be told the package loaded is different to what was requested from Vumatel (placed on a more expensive package conveniently). This could of been picked up if any communication was received from Supersonic from inception in June to date. 3 or 4 phone calls later and this has still not been resolved??? No statement, no package correction, no service??? How do you make the lists of top ISP's in SA with such bad customer service?

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Replies (4)
Supersonic
Supersonic 's reply13 Aug 2020, 14:49
Official
Hello Tara-Lee, 

Katlego has been in touch and will resolve this issue for you as soon as possible. 

Regards, 
Sandra 
TA
Tara-lee Addinall's update25 Aug 2020, 13:44
Reviewer Update
Katlego advised we should get a statement between 15th & 20th. Once received then we can sort out this mess. No statement has been received and it is the 25th. Emailed Katelgo on 21/08 to find out why we haven't received a statement and have heard nothing back from him?? The shocking customer service continues
TA
Tara-lee Addinall's update05 Nov 2020, 09:15
Reviewer Update
So in August we received a manual statement from Katlego with the correct billing amount of R695pm and have been making EFT payments for this amount. Since then we have not received a statement from you. We then asked for statements to submit to our employer and to my surprise we are still being billed the wrong amount of R795 and now have an outstanding balance???? Thought this was corrected months ago and now we not getting any responses from 2 emails sent to Katlego. When are we going to get to a resolutions?
Supersonic
Supersonic 's reply06 Nov 2020, 10:40
Official
Hello Tara-Lee, 

Checking up on this for you now. My apologies for the poor communication from our side. 

Regards
Sandra