SHOCKING customer care!!

Disappointed that I cant Give a 0 rating:

This is the most ridiculous company ever.

I am relocating, and phoned Supersonic 4 WEEKS in advance to arrange for them to come out and assist with the installation at the new home.

They told me I had to cancel the current service (which I then did) and reactivate at the new location.

After canceling 1 month in advance & following up 3 times - I have not managed to cancel my account as advised BUT managed to get a relocation (which by the way was SO EASY)

Since then we have phoned at least 10+ times, we have received several promises of managers phoning back and NOTHING!!!

Escalation - does nothing???? Im not even sure the issue gets escalated?? But cudos to accounts- the only department debiting RIGHT ON TIME!!!

Im paying for a service a don’t have & cant get access to! I cant get a response from this company nor can I get anyone to come out and ACTUALLY activate the service.

I feel sorry for the staff answering the phones and dealing with the horrible customer complaints.

They are attempting to resolve issues- clearly there is a massive management issue - they dont care.