Shocking consultants with shocking business practices

What an absolute travesty. From being ********** monthly to probably the worst versed call centre agent I’ve dealt with in my life. I thought I was being pranked by the lack of knowledge.

Firstly, I’m getting overcharged for my line for whatever reason they are overcharging me. I’m still sitting with the default LTE router even tho being promised on multiple occasions that my proper router will be delivered.

I tried calling in to correct this, and was met with easily the most unprofessional, clueless consultant I’ve had the misfortune of dealing with.

I don’t know when or if I’ll get refunded for how long I’ve been overcharged or have been using the temp router which does not deliver my full speed via WiFi. I wish to get my account and details sorted out and hopefully without sitting disconnect for days on end.