Shocking and Discraceful service from Supersonic

I was contracted to Supersonic for a couple of years. During this period i thought that they were the best service provider for fibre, however this was short lived. This was because I had virtually no need for support. One of my biggest concerns with Supersonic was that they did not send me statements despite me advising them of this on numerious occassions. Nonetheless i continued to pay my account on a monthly basis without statements. i was convinced that i was up to date with my payments until at the end of October 24, i realised i had no fibre. I enquired about this and after struggling to get hold of them i was advised that i had a substantial amount outstanding. Dont even try to get hold of them during the day, you could be waiting for over an hour without response. My only chance was to get hold of them after normal working hours. I finally did get hold of them and they advised that my account was in arrears. The account was settled immediately and then my drama began to be reconnected. I contacted them on a dailly basis for the whole of November, December and part January 25 to be connected. All got was they were "waiting for Vuma to clear the line". Eventually, i decided to get a contract with MTN who is also contracted to Supersonic. I was told that i could not get the service because i now had an outstanding balance to which i rep**** that i have settled the account in full and have since been waiting to get service. As usual they do not repond to any of your mails. I realised that Supersonic was now billing me for the period that i have been battling to get service from them. I advised them of this but received no response. The suprising thing is that on January 8, 25 my account was debited for the full outstaning invoice. I have tried to contact accounts for about 15 minutes before i hung up. The last i called them in January, 25 the Tecnician advised that Vuma has cancelled my service. So now i am not sure if i will ever get my money back or they will continue debiting my account. Most shocking and disgraceful service i ever received from a SA company.