Shocking

We have been without internet connection since Friday 12 March. We have been phoning everyday and have spoken to a different call centre agent every time. After being promised that a new router to be delivered by RAM couriers within 48 hours on Sunday evening, we are still waiting. The answer we get now is that there is a delay and it wont be today, yet again! No manager has ever phoned back and although my husband has stated numerous times that he works from home, no one seems to care at all.