JS
Jacobus S

1 reviews | Active since Feb 2020

09 Feb 2020, 15:58

Shocking

Absolutely the worst service ever received. After almost a month of placing an order, I still do not have internet. If you phone to ask for assistance and requesting someone to come out they only respond and say they "will see if someone is available to come out tomorrow'. So ridiculous and disappointing! No honest and clear communication. The fact that they say on their website that when the technician leave you will be up and running is total BS the technician could not leave fast enough, just plugged in and told me they will continue monday.

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Replies (1)
Supersonic
Supersonic 's reply09 Feb 2020, 16:35
Official
Good-day Jacobus 

We have escalated your failed installation to fibre vendor and will  provide feedback as soon as possible.  I do see the coordinator has contacted you today. 

We apologise for any inconvenience and thank you for your patience. 

Bright regards, 

The Supersonic Team