Shifting blame,.. who's really at fault

Today my network just went off initially thought it was a network outage but after a few hours I contact supersonic and they tell me my account has been deactivated and that I tried to migrate keeping in mind u 1st have tocancel your current provider before you can migrate which I did not do... nobody can tell me who who cancelled my account or why it was deactivated and to top it off I can't reactivate because now it says my ISP is with a other provider which the Lord oy knows who that is...after going back and forth they tell me it's vuma and I should contact vuma I do that vuma tells me they dnt have any connection with my address and that I should contact supersonic which I again do and they blame vuma I dnt know who is to blame or who cancelled or deactivated my account or why not I work from home and lost a day of work...and the cherry on the cake is I can't get a other provider because all the providers tell me iv got an order with another ISP and I do not know who that is...this is literally the worst service provider ever and would not recommend anyone to sign up with them. Needed a reference number for work could not even get that coz apparently my account deactivated and they not my provider anymore but there's a provider connected to my address that only the lord know who it is.