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willieg.nel willieg.nel

1 reviews | Active since Jun 2017

30 Jun 2020, 09:42

Shame on Supersonic for such bad customer service

Just want to let you know about the bad customer service that i am recieving with Supersonic. It seems as if their own people working for the company does not have a clue what is happening. I app**** for the LTE service and made payment on the 26th June and provided Supersonic with all proof of payment. Since then nobody is able to pick up my proof of payment then Yesterday Monday 29th June i get a call and email from Supersonic stating that they busy with my order. Then after that i recieve a sms stating that my parcel has been collected by RAM and i am given a SU tracking nr. I just tried tracking that number and RAM informed me that they have no such number on their system at all. How pathetic is that, i recieve a tracking number and when calling the customer service for Supersonic even they dont know whats happening

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Replies (5)
Supersonic
Supersonic 's reply30 Jun 2020, 18:50
Official
Hello Willie, 

I will investigate this issue and revert with feedback as soon as possible. My sincere apologies for the mix up. 

Regards, 
Sandra 
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willieg.nel willieg.nel's update30 Jun 2020, 18:55
Reviewer Update
Not acceptable i was ecpeting my order allready by tommorrow 1st of june and no notification from RAM
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willieg.nel willieg.nel's update30 Jun 2020, 19:00
Reviewer Update
I just spoke with call centrw agent now that advised me that he also dont know whats happening and provided me with case number for call Cas_114959_x1k2j9
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willieg.nel willieg.nel's update01 Jul 2020, 08:11
Reviewer Update
Wednesday and still RAM tells me they do not pick up my parcel on their system and neither have i recieved a message feom RAM informing that they collected my parcel from Supersonic.
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willieg.nel willieg.nel's update01 Jul 2020, 13:05
Reviewer Update
How stupid, i get a call and email today stating that Supersonic managed to find my parcel and i even recieved an mail with the parcel details
Guest what i was told that my parcwl has been collected on Monday allready with my SU tracking number. I just know the same mail showes that my parcel has only been consigned this morning for pick up meaning RAM has not evwn picked up my parcwl for dwlivery and when speaking to the customer service rep i am getting told i will recieve my parcwl tommorrow how in the hell do you tell me i am gona recieve it tommorrow if RAM has not even yet collected my parcel.