Shame on MTN for Supersonic! MTN - the apparent leading cellular provider in Africa, hiding behind the Supersonic screen of pathetic service delivery.

I've been with MTN for way over a decade and trusted them - therefore, when I was redirected to Supersonic via the MTN website, I stupidly ignored all the bad reviews and still went with them.

* JULY '25: I app****, and in less than a week I was set-up and ready to go. I set my debit order date for the 8th of each month, and wondered what the fuss about Supersonic was all about.

They didn't bill me for anything this month.

* AUGUST '25: They invoiced me for July + Aug, and stated that the amount needed to be paid by the 15th, even though I'd opted for the 8th as my payment date.

Before the 8th I went to my Supersonic dashboard, only to notice that it stated my account was in arrears, and provided a link for an instant payment.

I was confused - it wasn't the 8th yet, nor the 15th, but I followed the link in utter confusion, and paid them nonetheless.

The next day I realised that even though I had already manually paid them, they had still debited me too.

I emailed them to request that they return one of the payments - I included each and every single email address I could find online connected to Supersonic and MTN, but no logical response (if any) was forthcoming.

Eventually I got hold of someone on the phone, only to be told that they won't refund me, but I would be credited for the additional amount the following month.

And no, there was no apology, only some convoluted attempt at a justification. I wasn't happy, but needless to say - I couldn't really do anything about it.

Another significant issue with this particular month's invoice was the pro rata rate. They stated that the service for July (the first month) was pro rata (@R289 [for the first 3 months] per month: 8th-31st July is R216.75), but they billed me for the random amount of R331.26.

* SEPTEMBER '25: I was once again invoiced for the full amount, but they only debited me for some random amount that made no sense in regards to the math.

When I tried to question why I receive invoices each month, but never any statements indicating the payments I'd made - I was obviously met with silence again.

BY LAW, WE'RE ENTITLED TO A STATEMENT THAT INDICATES THE PAYMENTS WE'VE MADE.

By this stage, I'd had enough of their pathetic service - not to mention the various glitches I'd encountered with the connection that was regularly down, so I gave them a month's notice and told them to fetch their equipment.

Besides their pathetic 'sad to see you go' emails, I received another one stating that I'd be charged a clawback fee of R899.

Apparently I clicked on a T&Cs option saying that if I cancelled within a year, I'd pay this amount - I'm still waiting for a time-stamped link to those T&Cs.

When I requested a time-stamped link to it, they emailed me random screenshots of their T&Cs, but no actual link, or proof that what they were saying was true.

I was also informed that I'd need to contact someone to make arrangements to return their router, or be charged R250 to have it couriered back. If not, apparently I'll be charged for the router as well. But guess what... nobody is willing to tell me how much.

** FIRSTLY, where's my copy of this 'contract'? I never received a copy of the T&Cs I had to click on during the registration process.

BY LAW - FOR A CONTRACT (INCL. T&Cs) TO BE VALID, BOTH PARTIES MUST HAVE A COPY OF IT, OR A LINK TO IT.

Yes, T&Cs do count as a contract, but is worded in a way to protect the service provider, not the client.

It's also easier for them to secretly update the T&Cs at their whim.

** Secondly - I cancelled because of poor service delivery, so I queried via email why I'm being charged a cancellation clawback - only to be ignored again... of course.

** And thirdly - why do I need to post their router anywhere? They had local staff who came to rig up the system, so why can't I drop it off locally at their offices?

* OCTOBER '25: I disconnected their equipment and waited for them to come pick it all up - as I'd repeatedly informed them to do in writing.

They informed me (surprise, surprise) that their prices had increased, and they debited me the new amount for another month.

* NOVEMBER '25: They debited the R899 clawback fee, which strangely enough had VAT added to the amount... makes you wonder, right?

A 'clawback' isn't a service or a product - it's a penalty, so why the VAT?).

Even though I had previously made various queries in regards to this fiasco, each of them had been labelled 'closed' without anyone actually responding to me.

I have since emailed them numerous times asking them where I can drop their equipment off locally - I'm still waiting for their reply.

DON'T USE THIS COMPANY, AND IF YOU'RE A REGULAR MTN USER (LIKE I WAS), CONSIDER CHANGING PROVIDERS.

DON'T TRUST THE MTN SNAKE HEAD. If they allow their subsidiaries to operate in grey areas, then they obviously do too.

They don't even deserve the 1 star I was forced to provide just to write this review.