Shady dealings by Supersonic

Item: Supersonic
Rating: 1
Author: Damian G

Recently downgraded my plan. After the downgrade, my roll over data mysteriously went from 50gb to 13gb. called them to be told that it was escalated and feedback would be provided in 24 to 48 hours. 1 week later and no response Very unprofessional

Helpful (0)

Replies (3)

Supersonic 's replyOfficial

10 Dec 2020, 10:58

Hello Damian,

My apologies for the delay - we are looking into this for you and will revert with feedback asap.

Regards
Sandra

Supersonic 's reply10 Dec 2020, 10:58

Official

Hello Damian,

My apologies for the delay - we are looking into this for you and will revert with feedback asap.

Regards
Sandra

Damian G's updateReviewer Update

10 Dec 2020, 18:16

Hi, the feedback that u received is not correct. It shows that I was on the 120gb package for November when infact I was on the 200gb package. Please can this be looked at. The response I received was from a no reply email address so I cannot even query anything. The service is very poor

Damian G's update10 Dec 2020, 18:16

Reviewer Update

Supersonic 's replyOfficial

11 Dec 2020, 18:26

Hello Damian,

Apologies for the delay. Our team will be in touch shortly to assist.

Regards
Sandra

Supersonic 's reply11 Dec 2020, 18:26

Official

Hello Damian,

Apologies for the delay. Our team will be in touch shortly to assist.

Regards
Sandra