ZA
Zubair A
1 reviews | Active since Oct 2021
01 Oct 2021, 17:27
Service sucks yet they call me back 1 hour 15min still number 2
I never experienced such bad service I been waiting on a call over 1 hour 15min yet they call me back. I been call number 2 all the time. I gave spoke to 2 people this week yet the one persons told me his checking account he put me on hold for 25 min just to check the account. The second time I call spoke to a lady told that she is ending me a email till now never received and won't be billed yet Nothing is done
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Replies (3)ZA
Zubair A's updateReviewer Update
01 Oct 2021, 18:01This same thing happen to me only on the lte
I cancelled my line end of August, over the 30days notice. During this period I phoned many times to confirm that my line will be cancelled and kept on being told that yes it will be and that I would receive the cancellation email and reference shortly. But I never did. I received my invoice for October a few days ago and phoned again to make sure that my line will indeed be cancelled and again they said yes it would be and that I should receive an email the next day saying it's cancelled which I never did and now, low and behold, the 1st of October has come and my new ISP is unable to take over the line because Supersonic still hasn't released it. I followed the correct procedures and my account is fully up to date. This is unacceptable for a service that claims to be month to month
I cancelled my line end of August, over the 30days notice. During this period I phoned many times to confirm that my line will be cancelled and kept on being told that yes it will be and that I would receive the cancellation email and reference shortly. But I never did. I received my invoice for October a few days ago and phoned again to make sure that my line will indeed be cancelled and again they said yes it would be and that I should receive an email the next day saying it's cancelled which I never did and now, low and behold, the 1st of October has come and my new ISP is unable to take over the line because Supersonic still hasn't released it. I followed the correct procedures and my account is fully up to date. This is unacceptable for a service that claims to be month to month
ZA
Zubair A's update01 Oct 2021, 18:01
Reviewer Update
This same thing happen to me only on the lte
I cancelled my line end of August, over the 30days notice. During this period I phoned many times to confirm that my line will be cancelled and kept on being told that yes it will be and that I would receive the cancellation email and reference shortly. But I never did. I received my invoice for October a few days ago and phoned again to make sure that my line will indeed be cancelled and again they said yes it would be and that I should receive an email the next day saying it's cancelled which I never did and now, low and behold, the 1st of October has come and my new ISP is unable to take over the line because Supersonic still hasn't released it. I followed the correct procedures and my account is fully up to date. This is unacceptable for a service that claims to be month to month
I cancelled my line end of August, over the 30days notice. During this period I phoned many times to confirm that my line will be cancelled and kept on being told that yes it will be and that I would receive the cancellation email and reference shortly. But I never did. I received my invoice for October a few days ago and phoned again to make sure that my line will indeed be cancelled and again they said yes it would be and that I should receive an email the next day saying it's cancelled which I never did and now, low and behold, the 1st of October has come and my new ISP is unable to take over the line because Supersonic still hasn't released it. I followed the correct procedures and my account is fully up to date. This is unacceptable for a service that claims to be month to month
ZA
Zubair A's updateReviewer Update
01 Oct 2021, 18:03Christel L
This same thing happen to me only on the lte
I cancelled my line end of August, over the 30days notice. During this period I phoned many times to confirm that my line will be cancelled and kept on being told that yes it will be and that I would receive the cancellation email and reference shortly. But I never did. I received my invoice for October a few days ago and phoned again to make sure that my line will indeed be cancelled and again they said yes it would be and that I should receive an email the next day saying it's cancelled which I never did and now, low and behold, the 1st of October has come and my new ISP is unable to take over the line because Supersonic still hasn't released it. I followed the correct procedures and my account is fully up to date. This is unacceptable for a service that claims to be month to month
This same thing happen to me only on the lte
I cancelled my line end of August, over the 30days notice. During this period I phoned many times to confirm that my line will be cancelled and kept on being told that yes it will be and that I would receive the cancellation email and reference shortly. But I never did. I received my invoice for October a few days ago and phoned again to make sure that my line will indeed be cancelled and again they said yes it would be and that I should receive an email the next day saying it's cancelled which I never did and now, low and behold, the 1st of October has come and my new ISP is unable to take over the line because Supersonic still hasn't released it. I followed the correct procedures and my account is fully up to date. This is unacceptable for a service that claims to be month to month
ZA
Zubair A's update01 Oct 2021, 18:03
Reviewer Update
Christel L
This same thing happen to me only on the lte
I cancelled my line end of August, over the 30days notice. During this period I phoned many times to confirm that my line will be cancelled and kept on being told that yes it will be and that I would receive the cancellation email and reference shortly. But I never did. I received my invoice for October a few days ago and phoned again to make sure that my line will indeed be cancelled and again they said yes it would be and that I should receive an email the next day saying it's cancelled which I never did and now, low and behold, the 1st of October has come and my new ISP is unable to take over the line because Supersonic still hasn't released it. I followed the correct procedures and my account is fully up to date. This is unacceptable for a service that claims to be month to month
This same thing happen to me only on the lte
I cancelled my line end of August, over the 30days notice. During this period I phoned many times to confirm that my line will be cancelled and kept on being told that yes it will be and that I would receive the cancellation email and reference shortly. But I never did. I received my invoice for October a few days ago and phoned again to make sure that my line will indeed be cancelled and again they said yes it would be and that I should receive an email the next day saying it's cancelled which I never did and now, low and behold, the 1st of October has come and my new ISP is unable to take over the line because Supersonic still hasn't released it. I followed the correct procedures and my account is fully up to date. This is unacceptable for a service that claims to be month to month
Supersonic 's replyOfficial
01 Oct 2021, 20:24Good day
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards,
WN
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards,
WN
Supersonic 's reply01 Oct 2021, 20:24
Official
Good day
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards,
WN
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards,
WN