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pearl N
1 reviews | Active since Sept 2012
01 Mar 2023, 08:42
SERVICE OFF FOR 3 DAYS!!
My service has been off since monday morning THE 27TH FEB , i contacted your call centre and they told me it is load shedding it will be resolved, at 17h00 i called again, and i was told they need to log a call with metrofibre, i have to wait 48 hrs, no one called todate when i follow-up i was told, i have to wait 72 hours, it has been 3 days now with no service, your contact centre dont answer my calls, your whatsapp line is USELESS. Can someone please assist on this!!!!
Helpful (0)
Replies (2)0
Replies (2)
Supersonic 's replyOfficial
01 Mar 2023, 09:26Good day, Pearl,
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up regarding your case, and I will revert with feedback shortly.
Kind regards,
BM
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up regarding your case, and I will revert with feedback shortly.
Kind regards,
BM
Supersonic 's reply01 Mar 2023, 09:26
Official
Good day, Pearl,
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up regarding your case, and I will revert with feedback shortly.
Kind regards,
BM
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up regarding your case, and I will revert with feedback shortly.
Kind regards,
BM
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pearl N's updateReviewer Update
02 Mar 2023, 08:06Today is the 4th day, no call from you and i am still with no internet, your cantact centre are not helpfull at all, can you advise what the issue is here, can my service be resolved please, will you refund me for the 4 days that i have loss of service?
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pearl N's update02 Mar 2023, 08:06
Reviewer Update
Today is the 4th day, no call from you and i am still with no internet, your cantact centre are not helpfull at all, can you advise what the issue is here, can my service be resolved please, will you refund me for the 4 days that i have loss of service?