Service of Supersonic is *******

There's been a problem with the fibre to my home since August 16th 2023, a service request was logged and that's it, nothing else was said. It is now the 21st of August 2023 and I still haven't had any communication even though I was told it would only take 2-3 days. The service is completely ******* because I have to keep on following up and checking if any progress is made. And the response is the worst, upon inquiry the only response I get is we've escalated it and sent an email. I mean if that's the case I can also send emails all day and wait for responses. I am utterly appalled by the service of Supersonic they just don't care about their customers at all. Please don't sign up for any services with supersonic as they will just leave you out to dry and charge you for it.