Service not delivered-cancellation request ignored

My Supersonic fibre has been inactive for over 2 weeks. I have not used the service even once. I have tried phone, WhatsApp, email, and online tickets with no help. I hereby cancel my account under the Consumer Protection Act (Section 54) due to non-delivery of service. I will not pay cancellation fees for something I never received. If not resolved immediately, I will escalate to ICASA and the Consumer Ombud. Ha****, MTN Fibre Order - SSL***4