Service Non-Existent

Since taking over my Nepic I've had terrible connection and most of the time can't even work. Now I'm trying to cancel due to not being able to pay future installments and nobody will get back to me. They answer the phone. Their whatsapp line is only for normal billing. I've emailed daily for 3 days - the emails are delivered as I get notification of that, but they don't acknowledge emails further (probably just deleting everything that is received).