**** SERVICE FROM SUPERSONIC

Item: Supersonic
Rating: 1
Author: Sean Houghton-Hawksley

I get constant slow performance on a capped service! Slow performance meaning upload and download speed of less than 0.5Mbps where I usually get 45Mbps. I have logged numerous tickets where they only respond 5 days later asking if the issue is still ongoing, thereby hoping the issue resolves itself

I am unable to work from home as I can't connect to VPN at all since the internet is BS. Can't view a youtube video at 144p without buffering. Searching for anything on google takes ages.

Really contemplating leaving this ISP. Their customer service is SH?T!!!!!! that includes the internet service they provide

Helpful (0)

Replies (3)

Supersonic 's replyOfficial

19 May 2022, 10:04

Good Morning Sean, Thank you for reaching out to Supersonic. I apologize for the frustration caused. Kindly be advised that I will be looking into this query and provide feedback. Kind Regards, LB

Supersonic 's reply19 May 2022, 10:04

Official

Good Morning Sean, Thank you for reaching out to Supersonic. I apologize for the frustration caused. Kindly be advised that I will be looking into this query and provide feedback. Kind Regards, LB

Sean Houghton-Hawksley's updateReviewer Update

20 May 2022, 22:28

So the Internet Performance now is as per below (20/05/2022 - 22:26)

Ping: 30ms
Download: 4.42Mbps
Upload: 4.65Mbps

Since my last update was that the speed was 10Mbps, this definitely does not feel like an improvement at all!

Sean Houghton-Hawksley's update20 May 2022, 22:28

Reviewer Update

Sean Houghton-Hawksley's updateReviewer Update

21 May 2022, 10:57

FIX THIS!!!!!!!!!!!!!

ping: 477ms
Download: 0.11Mbps
Upload: 0.01Mbps

THIS IS HORRIBLE SERVICE AND THE SPEED IS INEXCUSABLE FOR A CAPPED SERVICE!!!!!!!!

RECEIVED NO RESPONSE SINCE MY LAST UPDATE!!!

I CANNOT WORK FROM HOME WITH THIS SPEED!

Sean Houghton-Hawksley's update21 May 2022, 10:57

Reviewer Update