**** service from supersonic

I joined Supersoni in June had a hassle with them then , but still decided to go ahead. I had set up a debit order for the 28th of every month. My July debit order didnt go off the account as they did not debit the account.I woke up to no services on the 30 July 2021. At 6am that very morning I had made an EFT payment to them, till date my services have not been activated. I spoke to numerous people but no one seems to help and everytime I call I receive a different story.My daughter schools from home which this past week I had no service which meant I have had to pocket for data as the services have not been working. I am frustrated because no one returns my calls and their WhatsApp services is ****. I have paid for a service that I have not yet received. I was also told I was to pay vumatel and not supersonic to which I dont understand as Supersonic is my ISP and we are just using the line provided by vumatel..All I am asking them to do is to reactive my account. I have even email Tyrece John proof of payment and he promised to have my services up and running last Saturday but he **** and i have no services nothing,zilch,nada. He told me he will provide me with feedback but nothing was received. This is frustrating and annoying. I am just tired of their lack of response. someone needs to contact urgently to sort this out