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Annil M
1 reviews | Active since Feb 2020
09 Feb 2026, 16:20
Service Failures @ Supersonic ISP
Technical support by Supersonic ISP to get customer reconnected after outages is serious lacking. After 5hours, i am still trying to get back online despite talking to two agents & a chatbot and having already loaded two tickets requesting for help. What makes matters worse, is their records are not updated as when i call using my ID number to verify my contract, no record of details exist.
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Annil M's updateReviewer Update
10 Feb 2026, 13:38If u looking for a new ISP think twice before u choose Supersonic, ESPECIALLY if u have tight deadlines to be submitted online. In the event of any technical failure one will have to pull out "your hair" to get any assitance from the service departments. All promises also falls on "deaf ears" Pathetic after sales service. I dont think they feel bad taking our monthly subscription & not provide the required service.
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Annil M's update10 Feb 2026, 13:38
Reviewer Update
If u looking for a new ISP think twice before u choose Supersonic, ESPECIALLY if u have tight deadlines to be submitted online. In the event of any technical failure one will have to pull out "your hair" to get any assitance from the service departments. All promises also falls on "deaf ears" Pathetic after sales service. I dont think they feel bad taking our monthly subscription & not provide the required service.