**** service

Holy **** they don't even deserve 1 star.

so i'm sitting with 2 issues.

1. battling to get a cancallation processed

realy don't have anythig to say to keep it civil.

Waiting for a Management to get back to me but seems they are to scared to call customers

2. I have an uncapped LTe from them everthing was working fine and al honky dory untill yesterday (28/10/2021) phoned their support line indicating there must be an issue on their network as there was major packet loss (had 3 of my work collegues sitting with the same issue in different locations in cape town) I was told my service was locked (hence if service was locked i would have no connection) allready didn't add up as i had a packet loss issue. conenction restored (after i denied them to unlock the service) 13:30 more or less on the 28/10/2021 i lost all connectivity phoned again this time yes my service was locked (what ****es me off here is why the F) now they tell me the my old address (i've had them change it 4 month ago everything was working correct for the last 4 months) i comp**** and let them do the unlock which means i need to turn of the equipment for 60 min (luckily i had load shedding and it was forced down time any way) 16:35 loadshedding done equipment off for longer than the requested time, still no ****ING luck connection still down called again was again told services was locked again sup**** my correct address (looked on my portal and the ....... engineer previously could even spell the correct address this si still incorrect on the portal though as i time this 29/10/2021 13:30) comp**** yet again sup**** my address yet again (was even nice to use millatary terms to spell it out) and did the whole 60 min rig ma roll again. was only able to turn equipment back on again at 19:00 GEUSS THE **** WHAT STILL NO SERVICE. HIghly upset now I hard reset and reconfigured all my equipment now and call the pathetic call centre again Yet again services still locked and for ****sake again the incorrect address. asked to speak to management was put on hold and call was dropped. Phone in agian now highly ****ed of allready (i called in from 2 different lines as it seems my calls from my cell was being ignored (suspicion correct they answered the other lines ignoring the call call that was almost 12 min induration other call i just held 6 min so SUPERSONIC your call queue are not working correct) I reqeusted to speak to management yet again (yet again management is to ****ING **** WILLY to take a call) also SIDE NOTE TRAIN YOUR STAFF ON HOW TO ****ING TRANSFER CALLS. or do you imploy people without fingers or ears to listen to a CUSTOMER as at this piont i was fuming really fuming. out of despiration i comp**** again with the one lady to switch of for another 30 min (luckily this time the unlock worked)

but really SUPERSONIC get your staff trained or let them take spelling and typing classes atleast.

also i'm still waiting for a manager to call me