********** Service and No Resolution for Weeks

I am extremely disappointed with the service from SUPERSONIC. I have been without fibre since 2nd November, and despite numerous calls, emails, and constant follow-ups, there has been no resolution.

The ticket for my issue has been closed twice without any outcome, and no one in the entire company has been able to provide meaningful assistance. I’ve been promised callbacks by several managers and supervisors, but to date, I’ve received nothing.

Specifically:

Manelwa Khauli (Manager) promised to call me back but never did. Supervisor Sebelwa also promised a callback and failed to follow through. This has severely impacted me as I’ve been unable to work from home and have incurred significant costs purchasing data and making repeated calls to follow up. The average holding time to reach someone is 40-50 minutes, and even then, no one can help. The issue is just passed from one person to another with no resolution.

This level of incompetence and disregard for customers is unacceptable. I strongly advise others to reconsider choosing this provider if you value reliability and effective customer support.