BD
Barry D
1 reviews | Active since Feb 2015
01 Jun 2021, 14:59
Service
Had more downtown than up, billing me for a 100/100 but getting 35/30 at best. Help telephonically is absolutely dismal and most are not trained to an acceptable standard. Biggest mistake using this company, even Telkom is so much more reliable.
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Replies (2)
Supersonic 's replyOfficial
01 Jun 2021, 18:36Good day Barry.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly allow me a moment to investigate and I will provide feedback.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly allow me a moment to investigate and I will provide feedback.
Kind regards, Nonhlanhla
Supersonic 's reply01 Jun 2021, 18:36
Official
Good day Barry.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly allow me a moment to investigate and I will provide feedback.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly allow me a moment to investigate and I will provide feedback.
Kind regards, Nonhlanhla
BD
Barry D's updateReviewer Update
30 Jun 2021, 09:22Once again Supersonic has failed dismally in providing any form closely resembling competence. My upgrade was never implemented even after they sent messages it had been done. The billing department however is better at charging for it though. I have today received a message proudly stating they have successfully downgraded the never upgraded service. It's going to now be a nightmare to sort out the billing.
BD
Barry D's update30 Jun 2021, 09:22
Reviewer Update
Once again Supersonic has failed dismally in providing any form closely resembling competence. My upgrade was never implemented even after they sent messages it had been done. The billing department however is better at charging for it though. I have today received a message proudly stating they have successfully downgraded the never upgraded service. It's going to now be a nightmare to sort out the billing.