******* Service

I’ve been without service from Supersonic Fibre since the weekend, and honestly, the experience has been unacceptable.

Ticket SST*** has been “in progress” for days with zero meaningful feedback. Every follow-up is met with the same scripted response: “the relevant department is working on it.” No timelines. No accountability. No urgency.

Yet billing? That works perfectly.

It’s incredibly frustrating how quickly companies take your money, but when there’s an outage or a real issue, suddenly no one can provide answers or take ownership. Being told to “wait for feedback” for days on end is not service — it’s avoidance.

I’ve now requested a manager callback just to get basic attention on an issue that should have been resolved already.

If you’re considering Supersonic, just be aware: when things work, it’s fine. When they don’t, you’re on your own.

#CustomerServiceFail #Supersonic #InternetOutage #SouthAfrica #PoorService #Accountability