JW
Justin W
1 reviews | Active since May 2013
03 Oct 2022, 13:46
Sent from pillar to post
This is a complaint about not being able to complain. Check this out - Your systems are so broken, clicking get help on the page does nothing, sending an email to support@ bounces back with an instruction that nothing is being done about the email, rather what's app *** , which then gives a message saying "we're making life simpler for you" , but to make it simpler we can help you here (where you just sent me) I should go to whats app ***.
What a joke - as of this post I have been waiting for an hour and 10 minutes for the whats app on the last number to be acknowledged.
I understand there is no service, I've given up on getting any, but can I at least find out where to send that to in writing ?
Helpful (0)
Replies (7)0
Replies (7)JW
Justin W's updateReviewer Update
03 Oct 2022, 14:32Awesome, ignored for 2 hours on What's app. I thought for a moment you might consider doing some work and break the streak ! Let's try for 4 hours !
JW
Justin W's update03 Oct 2022, 14:32
Reviewer Update
Awesome, ignored for 2 hours on What's app. I thought for a moment you might consider doing some work and break the streak ! Let's try for 4 hours !
JW
Justin W's updateReviewer Update
03 Oct 2022, 14:48Bummer we didn't make 4 hours. 2:15 to get a response from somebody who hasn't even bothered to read the message. Another win for poor customer service
JW
Justin W's update03 Oct 2022, 14:48
Reviewer Update
Bummer we didn't make 4 hours. 2:15 to get a response from somebody who hasn't even bothered to read the message. Another win for poor customer service
JW
Justin W's updateReviewer Update
03 Oct 2022, 14:55Ok, the idiocy continues. Just get cancellations to acknowledge my email please.
JW
Justin W's update03 Oct 2022, 14:55
Reviewer Update
Ok, the idiocy continues. Just get cancellations to acknowledge my email please.
JW
Justin W's updateReviewer Update
03 Oct 2022, 15:21Ok, got a call from somebody whom spoke a little sense. Commitments were made. I will revert with an update one way or another asap.
JW
Justin W's update03 Oct 2022, 15:21
Reviewer Update
Ok, got a call from somebody whom spoke a little sense. Commitments were made. I will revert with an update one way or another asap.
Supersonic 's replyOfficial
03 Oct 2022, 15:30Good day, thank you for reaching out to supersonic, I apologize for the inconvenience caused in this regard.
Supersonic 's reply03 Oct 2022, 15:30
Official
Good day, thank you for reaching out to supersonic, I apologize for the inconvenience caused in this regard.
JW
Justin W's updateReviewer Update
11 Oct 2022, 12:03This isn't looking good. After being begged for a second chance which I foolishly agreed to, I still now, 10 days later, no further ahead than I was and support can't tell me what's going on. I've left the gentleman who convinced me it would improve a message , but failing a quick response, you've lost another client.
JW
Justin W's update11 Oct 2022, 12:03
Reviewer Update
This isn't looking good. After being begged for a second chance which I foolishly agreed to, I still now, 10 days later, no further ahead than I was and support can't tell me what's going on. I've left the gentleman who convinced me it would improve a message , but failing a quick response, you've lost another client.
JW
Justin W's updateReviewer Update
19 Oct 2022, 17:22Ok, just an update, was completely ignored , then phoned to deliver something we didn't need. Their web portal is broken and I am still now a week later waiting the call from management that was promised. Looks like the service issues start at the top and roll down.
Shocking when you consider the ISP I changed to had me up and running in less than 2 hours.
I've been in the telco industry for 25 years and I've seen bad systems and service, but nothing as bad as this and that includes all the telco's I've dealt with on the continent.
Shocking when you consider the ISP I changed to had me up and running in less than 2 hours.
I've been in the telco industry for 25 years and I've seen bad systems and service, but nothing as bad as this and that includes all the telco's I've dealt with on the continent.
JW
Justin W's update19 Oct 2022, 17:22
Reviewer Update
Ok, just an update, was completely ignored , then phoned to deliver something we didn't need. Their web portal is broken and I am still now a week later waiting the call from management that was promised. Looks like the service issues start at the top and roll down.
Shocking when you consider the ISP I changed to had me up and running in less than 2 hours.
I've been in the telco industry for 25 years and I've seen bad systems and service, but nothing as bad as this and that includes all the telco's I've dealt with on the continent.
Shocking when you consider the ISP I changed to had me up and running in less than 2 hours.
I've been in the telco industry for 25 years and I've seen bad systems and service, but nothing as bad as this and that includes all the telco's I've dealt with on the continent.