Second post and still HORRIBLE service without any progress!

Second complaint now after more than 30 phone calls over two weeks, continued emails to management WITHOUT RESPONSE and now we are into week 3 without internet action but we are expected to still always pay in full. I don't know what else to do anymore, we are not getting any feedback, advice, guidance or anything else from them....worst company to deal with! I will probably get another comment on this asking for my account nr for assistance, but nothing changes