********/disgusting service ever
I am very disgusted by the service I’m receiving, you guys have cut my connection for the fiber and you say my account is in arrears, how so as I’m up 2 date, you guys have done this to me before and I had to send proof of payments and I’m using the same reference number You guys gave me S8584.
I am very disgusted and you guys better have a very understandable explanation for what you have done, I work from home and I had to travel to Soweto from centurion for a connection so I can do my work.
The inconvenience cause is appalling and unacceptable I’m very angry at this point and again disgusted by the ****ty service you guys have been giving since I started.
I’ve been trying to get hold of you guys from the day you guys sent me the texts that my account is in areas and my airtime even gets finished by the wait time and been doing callback since Monday and no 1 has called me back.
Helpful (0)
Replies (6)0
Replies (6)'s updateReviewer Update
28 Jul 2021, 18:38You guys will compensate me for the petrol I spent to Soweto to finish my job and the inconvenience you have been causing me since day 1 I joined the fiber. I am appalled and I’m very very angry just to make that very clear.
Since I’ve joined the fiber I have been having issues on a daily and moving forward I want to be refunded back all the money I have paid to this company since I joined as the service has been a nightmare and the service is always not available go use and load-shading is used as an excuse
Since I’ve joined the fiber I have been having issues on a daily and moving forward I want to be refunded back all the money I have paid to this company since I joined as the service has been a nightmare and the service is always not available go use and load-shading is used as an excuse
's update28 Jul 2021, 18:38
Reviewer Update
You guys will compensate me for the petrol I spent to Soweto to finish my job and the inconvenience you have been causing me since day 1 I joined the fiber. I am appalled and I’m very very angry just to make that very clear.
Since I’ve joined the fiber I have been having issues on a daily and moving forward I want to be refunded back all the money I have paid to this company since I joined as the service has been a nightmare and the service is always not available go use and load-shading is used as an excuse
Since I’ve joined the fiber I have been having issues on a daily and moving forward I want to be refunded back all the money I have paid to this company since I joined as the service has been a nightmare and the service is always not available go use and load-shading is used as an excuse
Supersonic 's replyOfficial
28 Jul 2021, 21:26Good evening Fikile, thank you for contacting Supersonic Fiber, apologies for the inconveniences caused, please hang in there while l look at your account.
Warm regards
SN
Warm regards
SN
Best regards,
Supersonic 's reply28 Jul 2021, 21:26
Official
Good evening Fikile, thank you for contacting Supersonic Fiber, apologies for the inconveniences caused, please hang in there while l look at your account.
Warm regards
SN
Warm regards
SN
Best regards,
Supersonic 's replyOfficial
28 Jul 2021, 22:29Hi please be advised a statement has been emailed to your email, please check your email and see unpaid invoices from November 2020 to Jan 2021, if payment was made please send the proof of payment to ***, thank you.
Warm regards
WN
Warm regards
WN
Best regards,
Supersonic 's reply28 Jul 2021, 22:29
Official
Hi please be advised a statement has been emailed to your email, please check your email and see unpaid invoices from November 2020 to Jan 2021, if payment was made please send the proof of payment to ***, thank you.
Warm regards
WN
Warm regards
WN
Best regards,
's updateReviewer Update
29 Jul 2021, 09:11im very disgusted that you guys are asking me for the invoices again and I sent them before when you guys sent messages saying my account is not up to date. I’m very angry and you don’t even take the time to call me and even apologize for the pathetic , ****ty service I’ve been give by you guys. What you guys are doing is unacceptable and the nerve to cancel my services without verifying your accounts.
I need someone to call me for this experience and to which email should I forward the invoices so you can get my service up and I want to put in a formal complaint regarding this.
I need someone to call me for this experience and to which email should I forward the invoices so you can get my service up and I want to put in a formal complaint regarding this.
's update29 Jul 2021, 09:11
Reviewer Update
im very disgusted that you guys are asking me for the invoices again and I sent them before when you guys sent messages saying my account is not up to date. I’m very angry and you don’t even take the time to call me and even apologize for the pathetic , ****ty service I’ve been give by you guys. What you guys are doing is unacceptable and the nerve to cancel my services without verifying your accounts.
I need someone to call me for this experience and to which email should I forward the invoices so you can get my service up and I want to put in a formal complaint regarding this.
I need someone to call me for this experience and to which email should I forward the invoices so you can get my service up and I want to put in a formal complaint regarding this.
's updateReviewer Update
29 Jul 2021, 09:21I have sent the proof and I have just gone through my statements from the day I joined supersonic and have picked up that I have been paying R600 on the account since April 2019 when I joined the company till December 2021 so meaning I have been paying an extra R5 which amounts to R100 and I need that to be refunded to my account.
Please make sure that the people you hire do their job cause we picked up that I was using an incorrect reference and their requested for the proof and told me it’s been allocated and sorted but guess their failed to do their job yet again
Please make sure that the people you hire do their job cause we picked up that I was using an incorrect reference and their requested for the proof and told me it’s been allocated and sorted but guess their failed to do their job yet again
's update29 Jul 2021, 09:21
Reviewer Update
I have sent the proof and I have just gone through my statements from the day I joined supersonic and have picked up that I have been paying R600 on the account since April 2019 when I joined the company till December 2021 so meaning I have been paying an extra R5 which amounts to R100 and I need that to be refunded to my account.
Please make sure that the people you hire do their job cause we picked up that I was using an incorrect reference and their requested for the proof and told me it’s been allocated and sorted but guess their failed to do their job yet again
Please make sure that the people you hire do their job cause we picked up that I was using an incorrect reference and their requested for the proof and told me it’s been allocated and sorted but guess their failed to do their job yet again
's updateReviewer Update
29 Jul 2021, 15:42What is really going on my service is still not restored while my payments are up to date and I have sent proof of payment from November 2019 to January 2021
's update29 Jul 2021, 15:42
Reviewer Update
What is really going on my service is still not restored while my payments are up to date and I have sent proof of payment from November 2019 to January 2021