******** with zero service

Placed my order (CRM:***) mid August Made my prepayment 25 August Confirmed telephonically that my payment was received and my order is on route, 25 August A week later, no order completed, a rude, ***********, agitated lady named Charmain- ref number CAS-166097-JHQ0B2, after 12 minutes, in which time I had to confirm various times that she is still actually on the line, and I had to remind her that her tone of voice is uncalled for in client "service" tells me my order was canceled just after payment was received it seems,.. so no internet, no service, no client service, just incompetence, frustration and very bad client service!!! And it seems I am out of pocket because they are "selling" a service they never intend supplying!!!!