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I am posting this for the 5th time now and nothing has come out of it, the keep on promising to get back to me and never do, all they say is that it has been escalated.

I am an existing client and decided to place more LTE orders, which is when my nightmare began.

I called in to check if I could order more and was told to use the portal to do so, and I did exactly that and paid for all 10 devices as required, only 2 were delivered. Upon further investigation, I realised that my outstanding orders were now removed from the portal with communicating with me. I was then told by Talent that I had exceeded the number of orders per client, and I asked her to send me an email explaining this, which she did not do. I asked her when this became introduced and she said on from the 1st of November, which is a huge lie. My issue here is lack of information and communication. There was no communication when those orders were deleted and still feel that supersonic should not have taken my money, only to tell me that I have exceeded my quota!! They claimed that they will refund me and have suddenly gone mute on this matter. I have sent emails, called, used their equally useless whatsapp, facebook and even here on hello peter, only to be met by "we have contacted the relevant department and will get back to you", they never do. Last time, Nonhlanhla rep**** on this platform and promised to keep me updated, and I still wait!!! They took my money under false pretenses and do not want to be a part of such ********** ******. Now I have to wait for them to decide when they will refund me my money. R1,592.00 is a lot of money and I will not accept anything else from them, but a date and time of my refund. I see that they have ****** enough people of their monies and it is time that we take a stand against such nonsense. I am left with no option, but to get assistance from the ombudsman. If anyone has received their refund, please let me know what avenues you explored to get these ****** to pay you back.