TD
Tammeren D

1 reviews | Active since Apr 2022

05 Dec 2022, 15:36

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I would give them less than 1 star if I could! I have cancelled my account with supersonic and I’m still being charged!! I have cancellations proof that it’s been cancelled! They still debit order my account and refuse to refund me! The account is somehow still active and they say it’s my fault that it’s still active but even though I have proof of the cancellation and them confirming it’s cancelled they still blame me for it being active when I don’t even live in the previous house where the line was anymore and moved to a different fiber company!! Supersonic is officially worse than Telkom !! I will never recommend this company to anyone and frogfoot should also leave them! They blame frogfoot for us never having internet and cutting our line off through the 2 years I was with them and frogfoot always just helped us and explained it was supersonic that is lying to us about it being cut and not working !!! Supersonic are ***** and they did this exact thing the first time we moved and relocated! If I don’t get my refund back I will be getting lawyers involved! This is pathetic!!!

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Replies (1)
Supersonic
Supersonic 's reply05 Dec 2022, 15:47
Official
Good day , thank you for contacting Supersonic. We apologize for the unpleasant service you have received . We will be in contact with you to assist . Kind regards Supersonic .