1 reviews | Active since Feb 2018
**** by Supersonic and MTN
From the day I received the device on 27th of March I had problems. I called since it was not activated. Sure enough it was activated then 2 days later I had to call in again since I had to reset the router. This constantly kept happening till the 8th April where I was advised I have depleted 120G of data. This I found strange as the consultant that called me told me I could stream and download and the package is sufficient for a family of 6. Currently there are only 2 people in this house hold and we didn’t even stream we only downloaded from Netflix and DSTV app as we normally did with our Telkom router which is only 40GB and usually lasts us till mid month. I sent an email to cancel this Supersonic MTN **** which I’ve barely had for a month and they have billed me for 2 months. An sms was sent by supersonic that their devices were faulty and were trying to rectify their problem yet I must still pay for this faulty device because I am cancelling the service. I wish I had read the reviews before buying this **** from Supersonic and MTN.
Apologies for the inconvenience that you have suffered. An agent will be in touch ASAP to assist.
Regards,
Sandra
Apologies for the inconvenience that you have suffered. An agent will be in touch ASAP to assist.
Regards,
Sandra
