****

Good day,

I'm a new client and I was so excited to order an LTE package with you. Especially seeing how simple it is to apply - on WhatsApp. I don't like calls nor emails that much when I'm working on setting up a new line.

Unfortunately, with all of the information that I gave to Justine - the very first person I chatted with - who placed the order for me in an efficient way......or maybe it seemed so.... nothing was done. At all.

I was told to pay an initial fee of R399, of which I did faithfully because I KNOW your packages are great.

Oh well.

After being **** to by every single consultant I spoke to, I would like to cancel my order. Please do not tell me the "work order is complete", there is no such. That utter *******. Firstly, you guys don't even have my address thanks to Justine.

Before this goes any further, and trust me it WILL, I would like to cancel the order with immediate effect. YOU can GO TO RAM to collect the device since I am NOT ABLE TO RECEIVE IT due to incompetence. And lastly, I am demanding my refund.

I basically gave you R399 for free. And that's not going to work with me, sorry.

By the way, I've been asking to speak to someone with authority over and over and over again. I'm a very patient person. But I think, waiting 10 working days for something I paid for, which includes 4 working days of me waiting to hear from management, even if its on email? Not so Supersonic to me.

I want nothing to do with this company anymore