Save yourself from the stress!!

ABSOLUTE NIGHTMARE AND THERE IS NO CUSTOMER SERVICE!!

I was previously with a provider who's service was extremely poor. After years of struggling I decided to go over to fiber thinking that fiber over wireless was not the answer as ckearly there was to much interference which that provider could just not resolve!!

At the end of October 2025 I moved over to fiber. From the start it was a hassle. I initially signed up for the 150/150 line, but some clever person at the office decided to rather sign me up on the 20/20 line. After multiple phone calls I eventually got hold of Supersonic. I told the consultant that I was not happy with their customer service and that I should rather cancel. Which in their small and fine print you have the right to do so within 7 days. To my poor judgement I took this consultant at their word that it will not always be this bad. It was a tremendous struggle to go over to the 150/150 line that I originally wanted.

Phoning support/technical is a nightmare!! Logging an online ticket is a nightmare!! Whatsapp you speak to a bot, nightmare!!

I logged a speed problem again on 25 February 2026 and I got told it takes 72 working hours before it could be resolved. Today is 12 March 2026 and the problem has STILL NOT been resolved!! Other tickets were previously just closed. Many consultants at Supersonic like giving you a missed call and then they call that a normal and standard phone call. Which in turn the problems did not get resolved.

Getting speeds that vary between 39 to 19 on a 150/150 line is unacceptable!! Wifi signal just disappearing which causes disconnection is also unacceptable!! Waiting for a long time just for an email to open is unacceptable!! Struggling to get the help that you need is unacceptable!!

Despite the fact that Supersonic cannot deliver the service for which I am paying for Supersonic still refuses to let go of my line until my 12 month's is up or if I pay the cancelation fee!! They have not given me the proper service for which I am paying for and I refuse to pay a cancelation fee. So in turn, it is my right to warn as many people as possible not to choose Supersonic until my 12 month's are up. Hopefully this will save others from this nightmare!!

TO ANYONE WHO IS THINKING OF GOING FIBER PLEASE *AVOID* SUPERSONIC AT ALL COST!! THEY WILL ONLY MAKE YOUR LIFE EVEN MORE STRESSFUL WITH THE CUSTOMER THAT DOES NOT EXIST!!