Satisfied Client

I have been experiencing trouble with my Router since Wednesday and had contacted the Call Centre after a 40 minute wait ( I had to recharge since I ran out of airtime due to loooong wait) eventually I spoke to an Agent who advised me that a Technician will sort my problem the nxt day. Thursday afternoon I called again as I received no ISP or evidence of my query from the agent - the 1st call was dropped...after 20 min wait and then I called again spoke to an Agent and she informed me again that she will log a complaint to Vuma...bt I still recd no notification or evidence of tht ...Friday being a public holiday I called the Centre again...looong wait again...eventually I spoke to Suhayl Prantice....what excellent service...whilst trying to solve the query I informed him that I have 1 min remaining airtime left...he graciously informed me that he will call me back...which he did...and yes I recd the ISP and yes I felt more satisfied that someone has really attended to my call for help. Such a helpful...patient and informed Customer Care Agent...really Suhayl you live true to that name...CUSTOMER CARE!!