Item: Supersonic
Rating: 1
Author: Renier K

Supersonic 's replyOfficial

01 Apr 2020, 16:14

Hello Renier,

Apologies that the support team took a bit of time to resolve your issue. Trust me, I am not lying when I endeavor to assist with customer issues - we are working very hard to keep each and every one of our customers happy and connected.
I have been informed by the support team that you have been assisted - I trust that you are satisfied. If not please don't hesitate to respond on this review.

Regards,
Sandra

Supersonic 's reply01 Apr 2020, 16:14

Official

Hello Renier,

Apologies that the support team took a bit of time to resolve your issue. Trust me, I am not lying when I endeavor to assist with customer issues - we are working very hard to keep each and every one of our customers happy and connected.
I have been informed by the support team that you have been assisted - I trust that you are satisfied. If not please don't hesitate to respond on this review.

Regards,
Sandra

RK

Renier K's updateReviewer Update

02 Apr 2020, 09:20

Sandra I have not been sorted. Your own team is lying to you. I got up this morning checked my LTE package, Nothing. Promises promises. After four calls and twee call backs my LTE has still not been sorted. WOW this is shocking!!!!! CAS-96244-H5B9L0 has not been done. It was supposed to start 1 April... this cas number was confirmed on 27 March already... How long can something like this take. All I want is an upgrade, and shockingly that would mean more money for you. It is obvious that you don't need my money nor my klientel. I will give it a day and then I will leave. No more messages, I will just leave.

RK

Renier K's update02 Apr 2020, 09:20

Reviewer Update

Sandra I have not been sorted. Your own team is lying to you. I got up this morning checked my LTE package, Nothing. Promises promises. After four calls and twee call backs my LTE has still not been sorted. WOW this is shocking!!!!! CAS-96244-H5B9L0 has not been done. It was supposed to start 1 April... this cas number was confirmed on 27 March already... How long can something like this take. All I want is an upgrade, and shockingly that would mean more money for you. It is obvious that you don't need my money nor my klientel. I will give it a day and then I will leave. No more messages, I will just leave.

Supersonic 's replyOfficial

02 Apr 2020, 14:44

Hello Renier, I will investigate and have someone contact you.

Regards,
Sandra

Supersonic 's reply02 Apr 2020, 14:44

Official

Hello Renier, I will investigate and have someone contact you.

Regards,
Sandra

RK

Renier K's updateReviewer Update

03 Apr 2020, 09:56

So after seven days, 9 calls, 137 whatsapps, 11 emails , six DM's and six facebook posts my LTE still hasn't been sorted. Please provide me with contact details to where I can send my cancellation notice. That should be pretty easy. As normal expected service seems like a bridge too far.

RK

Renier K's update03 Apr 2020, 09:56

Reviewer Update

So after seven days, 9 calls, 137 whatsapps, 11 emails , six DM's and six facebook posts my LTE still hasn't been sorted. Please provide me with contact details to where I can send my cancellation notice. That should be pretty easy. As normal expected service seems like a bridge too far.

Supersonic 's replyOfficial

03 Apr 2020, 10:49

Hello Renier,

My apologies once again. Kindly note that your issue has been escalated to senior management and will be resolved to your satisfaction ASAP.

Regards
Sandra

Supersonic 's reply03 Apr 2020, 10:49

Official

Hello Renier,

My apologies once again. Kindly note that your issue has been escalated to senior management and will be resolved to your satisfaction ASAP.

Regards
Sandra

Sandra from Supersonic is lying when she promises help