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Warren L

1 reviews | Active since Nov 2022

06 Apr 2023, 15:08

S*** - Supersonic unauthorised debits

I have been engaging with this company for a few months and am having unauthorized debits going off my account and no responses to my emails shared - This is literally going on for years and I am now forced to close my account to stop debits operating and I await feedback from Supersoni as I am now requesting storage fees and unpaid fees to be paid back to me

Below is the last email sent today.

From: Godden, Warren W Sent: 06 April 2023 15:06 To: 'Moeti Manoto [ MTN South Africa ]' <***> Cc: 'Warren Godden' <***> Subject: S*** - Supersonic unauthorised debits

Good Day,

Please note to date I have not received feedback on the below or a courtesy call. Instead I was debited R100.00 without approval even though I requested no further debits are processed.

I will not allow you to try bully me and debit at will on my account. I await your response and will be logging a complaint on Hello Peter.

Again I bring to your attention I stored a device of yours for more than 2 years after requesting details of where I could send this. I accrued storage fees which you are liable to pay and I ask you to share where can I send this Bill for payment.

Regards Warren ***

0
Replies (4)
Supersonic
Supersonic 's reply06 Apr 2023, 15:38
Official
Good day , thank you for contacting Supersonic. We apologize for the unpleasant service you have received . We will be in contact with you to assist . Kind regards Supersonic .

Best regards,

Supersonic
Supersonic 's reply06 Apr 2023, 15:43
Official
Good day Warren Luke
We apologize again for the experience. The R250 that has been debited , was for router collection fee, which failed. If you prefer to deliver the router you may at 216 14th Ave, Fairland, Randburg, 2030
Kind regards VT

Best regards,

WL
Warren L's update16 Jun 2023, 17:42
Reviewer Update
I really can't believe Supersonic. Their response is not in line with the individual assigned to resolve this. My issue was not communicating and you continue to disregard my actual query being ,unauthorized debits on an account utilised for specific transactions and causing unpaids and unpaid fees.Kindly note you communicated with me when you needed the device collected and further to this i asked 2 years ago how can i send the device back. I have been promised a refund on the unpaid fees and will appreciate a call from a senior person for us to have a proper conversation and understand how you will reimburse me for my time and efforts and your incompetence

#poorservice#dontcare#serviceforwho#SupersonicaintSuper#stopwastingmytime
WL
Warren L's update26 Nov 2023, 11:30
Reviewer Update
Why is this company sending me communication about non payment and being listed after not sorting out my initial query about unauthorized debits

I don't owe you guys anything -You actually owe me.
You dont respond
your agent promises to revert then does not
Now this
you should be ashamed of yourself

Dear customer. Urgent notification! Your Supersonic account has been cancelled. This is your final notice for payment to be made on your outstanding balance. Failure to make payment by 20 November 2023 will result in your account being handed over to an external collection agency.
You can pay your account via our self-service portal: https://portal.supersonic.co.za/
If payment has been made, or if you need further assistance, contact us on ***ca
The Supersonic Team