****s And ******* WORST Company Ever!!!

I am so disgusted with this poor excuse of a company. I received a notification that I needed to pay for my fibre or it will be suspended. For the past 2 months everytime i get these notifications it says click on the link to make payment but there is no link to click on. I then proceeded to their website where I made a advance payment. Well hell my service was then suspended. I called and stayed on the damn line for more than 45min only for someone to answer and drop the line before I could even log my query. I then tried their whatsapp line what a flippen joke its always under maintenance. Then I sent an email and was given a ticket number and was told that I should have clicked on the link to make payment. 😒Seriouly is it an invisble link cause there aint none so I sent screenshots that there is no damn link. I was then told that it will be escalated to the finance department. Given timescales of 7-21 business days I followed up after 21 business days only to be told that it is still with the finance Team. It is not exactly 30 business days and still no refund.

This company needs to be taken to task cause their service is atrocious. Their Agents are rude and they cant even provide you with proof or the finance departments details. Robots do better jobs and provides more efficient results than those idiots that just copy and paste responses.

Disgusting