BN
Busisiwe Ngubane-Webster

1 reviews | Active since Jul 2018

15 Dec 2020, 10:07

******* "Superstar" Service

These people are the worst. Expecting a call from a technician, don't hold your breath. You'll end up calling in to speak to one of their "superstars" and end the call even more disappointed than you were when you first called in and held on the line for almost an hour.

I am now 6 days without Internet and believe come the end of the month they will send me an invoice charging for the full month. Escalations to their finance department are a complete joke. No one seems to work there at all.

Don't waste your energy with this service provider. They are not helpful at all. I am so disappointed. I'm just ready to cancel.

Save yourself the hassle of always using up airtime calling in and buying your own data anyway. STAY AWAY FROM SUPERSONIC!!!!!

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Replies (1)
Supersonic
Supersonic 's reply15 Dec 2020, 12:41
Official
Hello Busisiwe, 

I am sorry that you have had such a frustating experience with us. Kindly be advised that I have escalated your complaint and we will be in touch shortly to assist. 

Regards, 
Sandra