PR
Pavan R
1 reviews | Active since Jun 2020
04 Jul 2020, 11:31
Router isn't even installed and already problems
Terrible service , Vumatel came through 2 weeks ago to install fibre , from then until today 04 July 2020 we still do not have the router
I have called 3 times on different days and keep getting told I will be getting a call regarding the delivery of the router, yet nothing , what a bunch of *****.
Imagine this is even before router installation , can only imagine the issues later on by reading all the bad reviews on here
And the WhatsApp number does nothing
Supersonic please contact me !!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Supersonic 's replyOfficial
06 Jul 2020, 15:18Hello Pavan,
I am so sorry that you have struggled to get assistance from us. I have escalated your issue to our connectivity manager and we will be in touch shortly to assist.
Regards,
Sandra
I am so sorry that you have struggled to get assistance from us. I have escalated your issue to our connectivity manager and we will be in touch shortly to assist.
Regards,
Sandra
Supersonic 's reply06 Jul 2020, 15:18
Official
Hello Pavan,
I am so sorry that you have struggled to get assistance from us. I have escalated your issue to our connectivity manager and we will be in touch shortly to assist.
Regards,
Sandra
I am so sorry that you have struggled to get assistance from us. I have escalated your issue to our connectivity manager and we will be in touch shortly to assist.
Regards,
Sandra
PR
Pavan R's updateReviewer Update
07 Jul 2020, 17:31Hi , I received a call yesterday afternoon (06/07/2020) from your complaints department at around 3pm. I was informed that someone will call me today,07/07/2020, to finalize my router delivery. It is now after 5pm and I have still not received any communication. Supersonic is just full of false promises!!! I wouldn't recommend Supersonic to anyone,especially considering that I am receiving such terrible service being a new customer. Can someone from Supersonic please contact me...I prefer to cancel this order and sign on with another service provider...my time is just being wasted!!!
PR
Pavan R's update07 Jul 2020, 17:31
Reviewer Update
Hi , I received a call yesterday afternoon (06/07/2020) from your complaints department at around 3pm. I was informed that someone will call me today,07/07/2020, to finalize my router delivery. It is now after 5pm and I have still not received any communication. Supersonic is just full of false promises!!! I wouldn't recommend Supersonic to anyone,especially considering that I am receiving such terrible service being a new customer. Can someone from Supersonic please contact me...I prefer to cancel this order and sign on with another service provider...my time is just being wasted!!!