Round two

I got a bill from Supersonic that didn't make sense to me, so I called the helpdesk trying to figure out why on earth I have been billed twice and then for a top up that I had paid for on their website. Both consultants I spoke to could not give me an answer and subsequently logged a query for me. I was also told to send an email to their accounts department, which has not been responded to.

I need this sorted out today, You have charged me over R400 more than my usual bill and no one can tell me the reason for the bill of R918.

I'm ready to move my business to another company who knows what the definition of customer service is.

I suggest whoever is going to call me, calls me with a solution and not more questions.