TM
Tiisetso M
1 reviews | Active since Jun 2022
07 Jun 2022, 21:52
Rooter and cancelation
So they eventually called me to cancel my subscription after numerous times trying to get hold of them. Now they say I must pay RAM R250 on top of the R750 they say I owe to collect their rooter, I mean how pathetic is that...and listen to this, if I don't pay RAM by Friday to collect the rooter, they will charge me R2500..please balance me here
Helpful (0)
Replies (2)0
Replies (2)
Supersonic 's replyOfficial
08 Jun 2022, 10:19Good day, Tiisetso,
Thank you for reaching out to Supersonic.
Kindly be advised that I will be doing a follow-up with regards to your cancellation query and I will revert with feedback.
Kind regards,
AM
Thank you for reaching out to Supersonic.
Kindly be advised that I will be doing a follow-up with regards to your cancellation query and I will revert with feedback.
Kind regards,
AM
Best regards,
Supersonic 's reply08 Jun 2022, 10:19
Official
Good day, Tiisetso,
Thank you for reaching out to Supersonic.
Kindly be advised that I will be doing a follow-up with regards to your cancellation query and I will revert with feedback.
Kind regards,
AM
Thank you for reaching out to Supersonic.
Kindly be advised that I will be doing a follow-up with regards to your cancellation query and I will revert with feedback.
Kind regards,
AM
Best regards,
Supersonic 's replyOfficial
08 Jun 2022, 11:11Good day, Tiisetso,
A credit note concerning the amount of R747.03 has already been sent to our billing department for review, as advised on the 2nd of June when one of our consultants called you to process your cancellation request - case reference: CAS-***-K7Q8F1.
Instead of RAM collecting the unit, you can opt to deliver the router in person to our offices: Building 15, Constantia Office Park, c/o 14th Avenue and Hendrik Potgieter, Weltevredenpark, Roodepoort, Gauteng or use your own preferred courier service to deliver it on your behalf within 7 days from today so that both the R250 collection fee and R2499.00 router clawback fee can be waivered; nevertheless, please be advised that in case the unit is lost or damaged in transit, a replacement value of router (R2499.00) will be charged.
Kindly refer to our cancellation Terms & Conditions ( Terms and Conditions - Supersonic - Supersonic Capped Home Fixed-LTE Terms and Conditions - 12. Cancellation Rules):
12. Cancellation Rules
AM
A credit note concerning the amount of R747.03 has already been sent to our billing department for review, as advised on the 2nd of June when one of our consultants called you to process your cancellation request - case reference: CAS-***-K7Q8F1.
Instead of RAM collecting the unit, you can opt to deliver the router in person to our offices: Building 15, Constantia Office Park, c/o 14th Avenue and Hendrik Potgieter, Weltevredenpark, Roodepoort, Gauteng or use your own preferred courier service to deliver it on your behalf within 7 days from today so that both the R250 collection fee and R2499.00 router clawback fee can be waivered; nevertheless, please be advised that in case the unit is lost or damaged in transit, a replacement value of router (R2499.00) will be charged.
Kindly refer to our cancellation Terms & Conditions ( Terms and Conditions - Supersonic - Supersonic Capped Home Fixed-LTE Terms and Conditions - 12. Cancellation Rules):
12. Cancellation Rules
- The Customer may cancel Supersonic Home Fixed-LTE at any time by giving Supersonic notice of one calendar month.
- The notice must be communicated via e-mail to ***.
- Customers who cancel a Supersonic Home Fixed-LTE service agreement will be liable to return the router to Supersonic at their cost upon cancellation, in a reasonable and working condition, or be charged the replacement value of the router at time of cancellation.
- Cancellation within the first six (6) months of initial activation of a Supersonic service agreement, will incur an additional charge of R600 (incl. VAT) which is
amortised over the said six (6) month term.
AM
Best regards,
Supersonic 's reply08 Jun 2022, 11:11
Official
Good day, Tiisetso,
A credit note concerning the amount of R747.03 has already been sent to our billing department for review, as advised on the 2nd of June when one of our consultants called you to process your cancellation request - case reference: CAS-***-K7Q8F1.
Instead of RAM collecting the unit, you can opt to deliver the router in person to our offices: Building 15, Constantia Office Park, c/o 14th Avenue and Hendrik Potgieter, Weltevredenpark, Roodepoort, Gauteng or use your own preferred courier service to deliver it on your behalf within 7 days from today so that both the R250 collection fee and R2499.00 router clawback fee can be waivered; nevertheless, please be advised that in case the unit is lost or damaged in transit, a replacement value of router (R2499.00) will be charged.
Kindly refer to our cancellation Terms & Conditions ( Terms and Conditions - Supersonic - Supersonic Capped Home Fixed-LTE Terms and Conditions - 12. Cancellation Rules):
12. Cancellation Rules
AM
A credit note concerning the amount of R747.03 has already been sent to our billing department for review, as advised on the 2nd of June when one of our consultants called you to process your cancellation request - case reference: CAS-***-K7Q8F1.
Instead of RAM collecting the unit, you can opt to deliver the router in person to our offices: Building 15, Constantia Office Park, c/o 14th Avenue and Hendrik Potgieter, Weltevredenpark, Roodepoort, Gauteng or use your own preferred courier service to deliver it on your behalf within 7 days from today so that both the R250 collection fee and R2499.00 router clawback fee can be waivered; nevertheless, please be advised that in case the unit is lost or damaged in transit, a replacement value of router (R2499.00) will be charged.
Kindly refer to our cancellation Terms & Conditions ( Terms and Conditions - Supersonic - Supersonic Capped Home Fixed-LTE Terms and Conditions - 12. Cancellation Rules):
12. Cancellation Rules
- The Customer may cancel Supersonic Home Fixed-LTE at any time by giving Supersonic notice of one calendar month.
- The notice must be communicated via e-mail to ***.
- Customers who cancel a Supersonic Home Fixed-LTE service agreement will be liable to return the router to Supersonic at their cost upon cancellation, in a reasonable and working condition, or be charged the replacement value of the router at time of cancellation.
- Cancellation within the first six (6) months of initial activation of a Supersonic service agreement, will incur an additional charge of R600 (incl. VAT) which is
amortised over the said six (6) month term.
AM
Best regards,