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For 2 weeks I have been battling to get my router after I made the upfront payment. The facebook service was a bit of help but not much because I had to continously message for updates!!!! Then when the router was finally out for delivery, they did not phone or message to ask for delivery address!!! They just asssumed I would be home, you know because I got nothing better to do. I have been using you guys for long and referred a lot of people because I had no complaints. But in the past month, your value of service has seriously dilapidated, it is disgusting to say the least. I want my money back and you can keep your router.
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Replies (4)
Supersonic 's replyOfficial
08 Sept 2021, 14:22Good day Marcelle N
Thank you for contacting Supersonic Fiber, apologies for the inconveniences and delays caused please hang in there while l look at your account .
Regards
SN
Thank you for contacting Supersonic Fiber, apologies for the inconveniences and delays caused please hang in there while l look at your account .
Regards
SN
Supersonic 's reply08 Sept 2021, 14:22
Official
Good day Marcelle N
Thank you for contacting Supersonic Fiber, apologies for the inconveniences and delays caused please hang in there while l look at your account .
Regards
SN
Thank you for contacting Supersonic Fiber, apologies for the inconveniences and delays caused please hang in there while l look at your account .
Regards
SN
's updateReviewer Update
08 Sept 2021, 14:32I am tired of the same response. Looking into my account has been your response day in and day out for 2 weeks on facebook, whatsapp is even worse because the agents do not even respond!!!! I want a refund of my money so that I can find another service provider.....
's update08 Sept 2021, 14:32
Reviewer Update
I am tired of the same response. Looking into my account has been your response day in and day out for 2 weeks on facebook, whatsapp is even worse because the agents do not even respond!!!! I want a refund of my money so that I can find another service provider.....
's updateReviewer Update
08 Sept 2021, 14:38When I am done here, I will lodge a formal complaint with the National Consumer Commission for non service delivery after payment.
's update08 Sept 2021, 14:38
Reviewer Update
When I am done here, I will lodge a formal complaint with the National Consumer Commission for non service delivery after payment.
's updateReviewer Update
09 Sept 2021, 10:59ON FACEBOOK I COMMUNICATED WITH YOUR ONE OF YOUR AGENTS REGARDING THE DELIVERY OF MY ROUTER!!! I ADVISED THAT I LOST MY ID SINCE APPLYING FOR THIS ******* THING!!!!! I HAVE ONLY A CERTIFIED COPY OF IT AND HE OR SHE SAID THE CERTIFIED COPY WAS FINE AND THIS WOULD BE COMMUNICATED TO RAM... THIS WAS NEVER DONE BECAUSE RAM STILL REFUSES TO GIVE MY ROUTER DESPITE THE CHAIN OF COMMUNICATION. YOU PEOPLE ARE A BUNCH OF ***** WHO FALSELY ADVERTISE SERVICE DELIVERY. IT IS NOW 3 WEEKS SINCE I PAID FOR THIS WEEK AND A CONSTANT BATTLE...... I WILL LODGE A FORMAL COMPLAINT WITH THE NCR AND THE TELECOMMUNICATIONS AGENCY.
's update09 Sept 2021, 10:59
Reviewer Update
ON FACEBOOK I COMMUNICATED WITH YOUR ONE OF YOUR AGENTS REGARDING THE DELIVERY OF MY ROUTER!!! I ADVISED THAT I LOST MY ID SINCE APPLYING FOR THIS ******* THING!!!!! I HAVE ONLY A CERTIFIED COPY OF IT AND HE OR SHE SAID THE CERTIFIED COPY WAS FINE AND THIS WOULD BE COMMUNICATED TO RAM... THIS WAS NEVER DONE BECAUSE RAM STILL REFUSES TO GIVE MY ROUTER DESPITE THE CHAIN OF COMMUNICATION. YOU PEOPLE ARE A BUNCH OF ***** WHO FALSELY ADVERTISE SERVICE DELIVERY. IT IS NOW 3 WEEKS SINCE I PAID FOR THIS WEEK AND A CONSTANT BATTLE...... I WILL LODGE A FORMAL COMPLAINT WITH THE NCR AND THE TELECOMMUNICATIONS AGENCY.