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sheena L

1 reviews | Active since Feb 2021

23 Dec 2022, 20:26

*******

I am not sure who is not doing their work at supersonic.I had a problem with them in August where I was suspended and was told I didn't make a payment in Nov,Dec,2019 and March and June 2020 I then supp**** all necessary documents and made payments where I needed to...I was then unsuspended and advised the agent to upgrade me to unlimited.begining of Dec I recieved an invoice of 800+ not knowing what it is for I continued and and made a payment.today again it's not even my payment date I was sent a text to say I am going to be suspended due to non payment I am owing 900+ when I inquire they tell me about the same payments we had problems with.as we speak my router is off but all my payments are up to date and even extra.I am again told about a payment of march and june.supersonic is really *********** and is a *******.can I please have this sorted because I cannot really afford to be buying data when I made a payment for data

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Replies (2)
Supersonic
Supersonic 's reply28 Dec 2022, 09:51
Official
 Good Day Sheena.

Thank you for reaching out to Supersonic. We apologize for the inconvenience caused.
Kindly note that we are looking into your issue and we will provide you with feedback.

Kind Regards,
Supersonic Team, 
Supersonic
Supersonic 's reply28 Dec 2022, 10:54
Official
Good day, thank you for contacting supersonic fibre. We would like to apologize for the inconvenience and delay in your query being resolved. Kindly note we will look into this. Regards Supersonic Team