JG
Jeanne-Mari Gerber
1 reviews | Active since Mar 2013
19 May 2024, 07:47
Ridiculously bad customer service
From terrible customer service whilst I had a contract (double debits, signal issues, etc etc), to you now harassing me with emails and sms'e about me owing R200 - for what? My account was canceled and router returned last year - I don't owe you anything.
FYI by telling me my credit card has expired and I need to update it - no way that will be happening - it will just be an easy way for you to ***** money from me.
I have rep**** to a few of your "outstanding amount" emails, requesting proper documentation showing WHERE I owe it - no response. I'm not blindly paying money.
Helpful (0)
Replies (5)0
Replies (5)
Supersonic 's replyOfficial
20 May 2024, 09:59Good day, Jeanne-Mari.
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I have requested our billing department to assist, and I will revert with feedback as soon as possible.
Kind regards,
A.M
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I have requested our billing department to assist, and I will revert with feedback as soon as possible.
Kind regards,
A.M
Supersonic 's reply20 May 2024, 09:59
Official
Good day, Jeanne-Mari.
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I have requested our billing department to assist, and I will revert with feedback as soon as possible.
Kind regards,
A.M
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I have requested our billing department to assist, and I will revert with feedback as soon as possible.
Kind regards,
A.M
JG
Jeanne-Mari Gerber's updateReviewer Update
20 May 2024, 13:56Was my complaint actually read?
By telling me there is "outstanding amount" doesn't mean anything. I want it on an official statement of account to show WHERE this supposed amount came from. Take note that I have not been provided with any official paperwork from Supersonic on the above.
I'm not just blindly paying an amount because I'm being told its outstanding - life doesn't work like that.
By telling me there is "outstanding amount" doesn't mean anything. I want it on an official statement of account to show WHERE this supposed amount came from. Take note that I have not been provided with any official paperwork from Supersonic on the above.
I'm not just blindly paying an amount because I'm being told its outstanding - life doesn't work like that.
JG
Jeanne-Mari Gerber's update20 May 2024, 13:56
Reviewer Update
Was my complaint actually read?
By telling me there is "outstanding amount" doesn't mean anything. I want it on an official statement of account to show WHERE this supposed amount came from. Take note that I have not been provided with any official paperwork from Supersonic on the above.
I'm not just blindly paying an amount because I'm being told its outstanding - life doesn't work like that.
By telling me there is "outstanding amount" doesn't mean anything. I want it on an official statement of account to show WHERE this supposed amount came from. Take note that I have not been provided with any official paperwork from Supersonic on the above.
I'm not just blindly paying an amount because I'm being told its outstanding - life doesn't work like that.
Supersonic 's replyOfficial
20 May 2024, 14:39Good day, Jeanne-Mari,
Thank you for your reply.
I have requested our billing department to send you a statement.
Kind regards,
AM
Thank you for your reply.
I have requested our billing department to send you a statement.
Kind regards,
AM
Supersonic 's reply20 May 2024, 14:39
Official
Good day, Jeanne-Mari,
Thank you for your reply.
I have requested our billing department to send you a statement.
Kind regards,
AM
Thank you for your reply.
I have requested our billing department to send you a statement.
Kind regards,
AM
JG
Jeanne-Mari Gerber's updateReviewer Update
31 May 2024, 08:52I'm still waiting for a reply for where this outstanding balance is coming from.
Kindly note that I will not be entertaining any legal cost if you decide to hand me over without providing the necessary documentation.
Kindly note that I will not be entertaining any legal cost if you decide to hand me over without providing the necessary documentation.
JG
Jeanne-Mari Gerber's update31 May 2024, 08:52
Reviewer Update
I'm still waiting for a reply for where this outstanding balance is coming from.
Kindly note that I will not be entertaining any legal cost if you decide to hand me over without providing the necessary documentation.
Kindly note that I will not be entertaining any legal cost if you decide to hand me over without providing the necessary documentation.
JG
Jeanne-Mari Gerber's updateReviewer Update
23 Jul 2024, 08:45Update: it is mid July with no statement received to date and I'm being spammed with sms' and emails about this "outstanding balance".
JG
Jeanne-Mari Gerber's update23 Jul 2024, 08:45
Reviewer Update
Update: it is mid July with no statement received to date and I'm being spammed with sms' and emails about this "outstanding balance".