EB
Emma B
1 reviews | Active since Jun 2020
08 Oct 2020, 15:31
Ridiculous Supersonic
This is a warning to all people out there who want to find a wifi-provider. If you want continuous problems, you will choose Supersonic who is making use of MTN. We had 3 accounts with Nepic (never had problems) until Supersonic took over from them. One of our accounts is our business account, and not only can we not operate our business successfully, we also have to buy data elsewhere for our phones to try and operate without wifi every month. It is costing us more to stay with Supersonic. Now again we have been off and on for 3 days. Their service is ridiculous.
Supersonic, do not send me a message telling me that you could not fix the problem with your cable, tell me when we will be back on!
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Replies (2)0
Replies (2)
Supersonic 's replyOfficial
08 Oct 2020, 15:45 Good day Emma B
My sincere apology for the inconvenience caused, I will follow up with the correct departments and get one of our agents to be in contact with you shortly so we can get this resolved.
Regards,
Sandra
My sincere apology for the inconvenience caused, I will follow up with the correct departments and get one of our agents to be in contact with you shortly so we can get this resolved.
Regards,
Sandra
Supersonic 's reply08 Oct 2020, 15:45
Official
Good day Emma B
My sincere apology for the inconvenience caused, I will follow up with the correct departments and get one of our agents to be in contact with you shortly so we can get this resolved.
Regards,
Sandra
My sincere apology for the inconvenience caused, I will follow up with the correct departments and get one of our agents to be in contact with you shortly so we can get this resolved.
Regards,
Sandra
EB
Emma B's updateReviewer Update
09 Oct 2020, 08:02Good morning,
N04066 and N04897
This is ABSOLUTELY UNACCEPTABLE! I will be complaining in the local newspaper as well. People have to know not to use you because your service STINKS! Still... nothing done!
Every month we are offline for a few days (or connected without internet). I run a business and we are loosing customers. Now again for FOUR days! Absolutely sick and tired of your incompetence. You should go to Nepic and ask them to teach you how to run a business because you do not know what you are doing. This happens weekly and monthly. We regularly have problems to connect.
Then you have the audacity to send an SMS telling me that you could NOT fix the cable in our area three days ago!!!!!! This should go to the consumer board.
To phone you means to hold on for an hour without any assistance, wasting time and money (hundreds already) on a call; and your whatsapp app is the BIGGEST JOKE in humanity (can you seriously not see why?). You make it impossible to contact you via email because you are not giving any email addresses as well and the 'info' one I miraculously got is unattended. YOU MAKE IT IMPOSSIBLE TO CONTACT YOU. This is the only platform where I can get replies, then stil... nothing is done.
I expect a call or an email to let me know what is going on, and I want my account credited for the accumulative days over the past few months (at leat 6 to 9 months) we had no internet connection. I will say at least 7 days per month.
WE ARE STILL WITHOUT INTERNET CONNECTION! Waiting.... For... A... Call....
N04066 and N04897
This is ABSOLUTELY UNACCEPTABLE! I will be complaining in the local newspaper as well. People have to know not to use you because your service STINKS! Still... nothing done!
Every month we are offline for a few days (or connected without internet). I run a business and we are loosing customers. Now again for FOUR days! Absolutely sick and tired of your incompetence. You should go to Nepic and ask them to teach you how to run a business because you do not know what you are doing. This happens weekly and monthly. We regularly have problems to connect.
Then you have the audacity to send an SMS telling me that you could NOT fix the cable in our area three days ago!!!!!! This should go to the consumer board.
To phone you means to hold on for an hour without any assistance, wasting time and money (hundreds already) on a call; and your whatsapp app is the BIGGEST JOKE in humanity (can you seriously not see why?). You make it impossible to contact you via email because you are not giving any email addresses as well and the 'info' one I miraculously got is unattended. YOU MAKE IT IMPOSSIBLE TO CONTACT YOU. This is the only platform where I can get replies, then stil... nothing is done.
I expect a call or an email to let me know what is going on, and I want my account credited for the accumulative days over the past few months (at leat 6 to 9 months) we had no internet connection. I will say at least 7 days per month.
WE ARE STILL WITHOUT INTERNET CONNECTION! Waiting.... For... A... Call....
EB
Emma B's update09 Oct 2020, 08:02
Reviewer Update
Good morning,
N04066 and N04897
This is ABSOLUTELY UNACCEPTABLE! I will be complaining in the local newspaper as well. People have to know not to use you because your service STINKS! Still... nothing done!
Every month we are offline for a few days (or connected without internet). I run a business and we are loosing customers. Now again for FOUR days! Absolutely sick and tired of your incompetence. You should go to Nepic and ask them to teach you how to run a business because you do not know what you are doing. This happens weekly and monthly. We regularly have problems to connect.
Then you have the audacity to send an SMS telling me that you could NOT fix the cable in our area three days ago!!!!!! This should go to the consumer board.
To phone you means to hold on for an hour without any assistance, wasting time and money (hundreds already) on a call; and your whatsapp app is the BIGGEST JOKE in humanity (can you seriously not see why?). You make it impossible to contact you via email because you are not giving any email addresses as well and the 'info' one I miraculously got is unattended. YOU MAKE IT IMPOSSIBLE TO CONTACT YOU. This is the only platform where I can get replies, then stil... nothing is done.
I expect a call or an email to let me know what is going on, and I want my account credited for the accumulative days over the past few months (at leat 6 to 9 months) we had no internet connection. I will say at least 7 days per month.
WE ARE STILL WITHOUT INTERNET CONNECTION! Waiting.... For... A... Call....
N04066 and N04897
This is ABSOLUTELY UNACCEPTABLE! I will be complaining in the local newspaper as well. People have to know not to use you because your service STINKS! Still... nothing done!
Every month we are offline for a few days (or connected without internet). I run a business and we are loosing customers. Now again for FOUR days! Absolutely sick and tired of your incompetence. You should go to Nepic and ask them to teach you how to run a business because you do not know what you are doing. This happens weekly and monthly. We regularly have problems to connect.
Then you have the audacity to send an SMS telling me that you could NOT fix the cable in our area three days ago!!!!!! This should go to the consumer board.
To phone you means to hold on for an hour without any assistance, wasting time and money (hundreds already) on a call; and your whatsapp app is the BIGGEST JOKE in humanity (can you seriously not see why?). You make it impossible to contact you via email because you are not giving any email addresses as well and the 'info' one I miraculously got is unattended. YOU MAKE IT IMPOSSIBLE TO CONTACT YOU. This is the only platform where I can get replies, then stil... nothing is done.
I expect a call or an email to let me know what is going on, and I want my account credited for the accumulative days over the past few months (at leat 6 to 9 months) we had no internet connection. I will say at least 7 days per month.
WE ARE STILL WITHOUT INTERNET CONNECTION! Waiting.... For... A... Call....