(Ridiculous Sonic) Supersonic Bad Service

I ordered a Wi-Fi router from Supersonic on Monday, 29 May 2023, the router was couriered by Ram. Firstly, when I made the order, I requested them to deliver the router at my workplace, but they decided to send it to my home address, however, asked the Ram Delivery team to change the delivery address and that was done, then received the parcel on Wednesday, 31 May. I was told I have to wait 24 hours for it to be activated, waited that period and even longer. To my surprise, on Friday when I called their Customer Care Center, the agent told me the MTN sim card I received when the router was delivered was not RICAd, she RICAd the sim and my service was activated. This does not end there, till today I've been calling them to help me get connected to the Internet, but they've failed to do that. On Sunday evening, one of their agents promised to give me a call yesterday so I could speak to the Project Management Team, after 1pm, she did not, instead I was the one who phoned them, then the guy I was talking to couldn't help me as I was at work and not closer to the router to follow his instruction, then asked him to call me 1hr30 min later, since I was going to be home then, him also, did not keep his promise. The problem they suspect is that the sim card reader on the router is not able to pick up or read the sim card, so, if that really is the case, they will have to deliver a new router for me. When I login on my account, it says my service is activated and they're billing me for a service I never used, come month end, they will debit my account, for what exactly? A service they never provided me with. Now I'm thinking of cutting ties with them and lose the R399 I have paid upfront, and look for internet service elsewhere. They're so ridiculous, they should just change their name to Ridiculous Sonic instead of Supersonic. When you call their Customer Care Center you wait up to 21 minutes for your call to be attended by an agent. If you ever consider trying them out, do so at your own risk Good people. I'm so disappointed to be honest.